Welcome to Shopjila, your trusted online marketplace. At Shopjila, we are committed to protecting your privacy and providing a secure shopping experience. This Privacy Policy and Refund Policy explains how we collect, use, and safeguard your personal information and outlines our refund policy. By accessing or using the Shopjila website and services, you agree to the terms and conditions of this policy.
Privacy Policy
1. Information We Collect:
We collect personal information such as your name, email address, phone number, shipping address, and payment details when you place an order or create an account on our website. We may also collect non-personal information, such as your IP address and browsing behavior, to improve our website’s functionality and your shopping experience.
2. How We Use Your Information:
We use your personal information to process your orders, communicate with you about your purchases, and improve our services. We may also use your information to send you promotional offers and updates about our products and services. Shopjila does not sell, trade, or rent your personal information to third parties.
3. Security Measures:
We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We use secure socket layer (SSL) technology to encrypt sensitive information during transmission.
4. Cookies:
We use cookies and similar technologies to enhance your shopping experience. Cookies are small text files stored on your device that help us analyze website usage, personalize content, and remember your preferences.
Cancellation Policy
At Shopjila, we understand that sometimes you may need to cancel an order. We aim to make the cancellation process as simple and convenient as possible. Please read our cancellation policy carefully before placing an order.
1. Cancellation Timeframe:
You can cancel your order within 24 hours from the time of purchase. After this timeframe, the order will be processed for shipment and cannot be canceled.
2. How to Request a Cancellation:
To cancel an order, please contact our customer support team immediately at Shopjilaa@gmail.com. Provide your order number and a brief explanation of the reason for cancellation. Our customer support representatives will assist you in the cancellation process.
3. Cancellation Refund:
If your order is canceled within the specified timeframe, you will receive a full refund to your original method of payment. Please allow 7 business days for the refund to be processed and reflected in your account. The refund will include the product price and any applicable taxes; shipping and handling charges are non-refundable.
4. Exceptions:
- Customized or Personalized Items: Orders for customized or personalized items cannot be canceled once they are in production.
- Digital Products: Orders for digital products, such as e-books or downloadable software, cannot be canceled or refunded after the download link has been provided.
5. Cancellation Confirmation:
Once your cancellation request is processed successfully, you will receive a confirmation email. If you do not receive a confirmation email within 24 hours of your request, please contact our customer support team to ensure the cancellation has been processed.
Contact Us:
If you have any questions about our Privacy Policy, Refund Policy, or the practices of Shopjila, please contact us at:
Email: shopjilaa@gmail.com, Whatsapp: +917021632738
We reserve the right to update or modify this Privacy Policy and Refund Policy at any time without prior notice. Please review this policy periodically for changes.
Thank you for choosing Shopjila for your online shopping needs. Your trust is important to us, and we are dedicated to protecting your privacy and providing excellent customer service.