Cancellation Policy
At Shopjila, we understand that sometimes you may need to cancel an order. We aim to make the cancellation process as simple and convenient as possible. Please read our cancellation policy carefully before placing an order.
1. Cancellation Timeframe:
You can cancel your order within 24 hours from the time of purchase. After this timeframe, the order will be processed for shipment and cannot be canceled.
2. How to Request a Cancellation:
To cancel an order, please contact our customer support team immediately at Shopjilaa@gmail.com. Provide your order number and a brief explanation of the reason for cancellation. Our customer support representatives will assist you in the cancellation process.
3. Cancellation Refund:
If your order is canceled within the specified timeframe, you will receive a full refund to your original method of payment. Please allow 5-7 business days for the refund to be processed and reflected in your account. The refund will include the product price and any applicable taxes; shipping and handling charges are non-refundable.
4. Exceptions:
- Customized or Personalized Items: Orders for customized or personalized items cannot be canceled once they are in production.
- Digital Products: Orders for digital products, such as e-books or downloadable software, cannot be canceled or refunded after the download link has been provided.
5. Cancellation Confirmation:
Once your cancellation request is processed successfully, you will receive a confirmation email. If you do not receive a confirmation email within 24 hours of your request, please contact our customer support team to ensure the cancellation has been processed.
Contact Us:
If you have any questions about our Privacy Policy, Refund Policy, or the practices of Shopjila, please contact us at:
Email: shopjilaa@gmail.com