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General Returns Policy
The following general returns policy is applicable to all items sold on Shopjila.com. All items with the Fulfilled by Shopjila on the product detail page are fulfilled by Shopjila.
1.In general, an item may be eligible for return within the applicable return window if it fulfills one or more of the following conditions:
- Was delivered in a physically damaged condition
- Has missing parts or accessories
- Is different from what was ordered
- Is different from its description on the product detail page on Shopjila.co
- Products marked as “non-returnable” on the product detail page cannot be returned. View the
- Full list of non-returnable items.
- All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you. Refer to instructions to return items against each category. We may reject the return pickup if the items are not returned according to the policy mentioned against each category.
- Only Fulfilled by Shopjila items may be eligible for replacement. For more details, please refer About Free Replacements.
- If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning.
- In some cases, items may not be eligible for return, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered.